Rob Bagley — Associate Director of Career and Internship Services, Ensign College
A working record of platform implementations, process automation, measurement systems, curriculum, and AI applications built and led since 2018. Organized by category rather than date; numbers are as reported on my resume and verified against source records.
Selection, contract evaluation, migration, and administration of the department's core technology stack.
Project managed a year-long migration consolidating four separate PeopleGrove hubs — BYU, BYU-Idaho, BYU-Hawaii, and Ensign College — into a single shared Church Educational System hub. Coordinated weekly vendor calls, a managed bug and feature-request backlog, administrative role design, and quarterly coordination council meetings from planning through launch.
Selected, implemented, and administered VMock, then authored the accompanying resume self-study modules. Automated hundreds of hours per year previously spent on manual resume formatting review.
Migrated internship approval off Smartsheet onto Power Automate and Power Apps, both already licensed to the college and unused, closing a compliance gap that put OPT eligibility at risk for international students.
Implemented and administered the department's platform stack. Handshake and PeopleGrove were selected before my arrival and implemented by me; VMock, PathwayU, and Big Interview I selected as well as implemented, along with Canvas LMS integration for the CAR 201 curriculum. Discontinued underperforming contracts based on cost, usage, and institutional fit rather than renewing by default, and built the training curriculum in career exploration, job search, resumes, LinkedIn, and interviewing that made a volunteer-delivered service model viable at scale.
Four additional Power Automate and Power Apps builds beyond the Smartsheet migration above, recovering approximately five hours of administrative effort per week. Both Power Platform tools were already licensed to the college and unused before this work.
Automated approval routing and status tracking for CAR 398 exception requests, replacing manual email-based routing.
Built the approval workflow for Immersive Learning exception applications, standardizing intake and sign-off.
Built appointment scheduling and grading-feedback routing for the CAR 201 final mock interview, connecting student self-scheduling to mentor grading in one workflow.
Automated SARA and OOSLP data collection with annual report generation, replacing a manual compilation process.
Designed the department's appointment routing so students are directed by what they actually need: service type (resume, interview), delivery format (in-person or Zoom), and, more recently, academic major. Academic advising and student success adopted the same model with guidance from this team after seeing it work.
Configured automatic recording and AI-generated summaries for career mentoring sessions using capability already included in the college's Zoom licensing. Mentors use the summaries as a starting point for session notes; supervisors use the recordings for coaching and training review.
Standardized capture of every student interaction and event attendance in the department CRM, then led development of a Power BI dashboard suite measuring the KPIs that govern department operations and are reported to senior leadership.
View dashboard (Ensign login required)Serves on the committee that owns institutional retention and at-risk student identification. Defined and contributed the career-services metrics now feeding the college's student risk calculation and outreach model.
Scaled department service delivery through process redesign, platform implementation, and training. Full-time staff was cut 25 percent, from four to three, and delivery was rebuilt around 14 half-time student employees who came to carry 70 percent of service hours. Cost per appointment fell by roughly half.
Redesigned the college's Career Workshop curriculum using AI-assisted development, converting a program dating to 2004 into an immersive, job-search-ready workbook. Now the basis of CAR 201, required of every degree-seeking student and deployed to Global Education Centers.
Built the supporting curriculum in career exploration, job search, resume writing, LinkedIn, and interviewing used to train student employees and missionary volunteers to deliver one-on-one coaching at scale.
Project managed the largest annual event held at the college across three months of planning and execution per fair: facilities, employer recruiting, marketing, keynote speakers, concurrent workshops, professional headshot photography and distribution, and the assignment, training, and management of student, staff, and volunteer teams.
Nine custom agents built for career services, tracked by actual adoption rather than launch count: three in regular use by career mentors, two embedded in The Job Search Workshop and CAR 201 and therefore reaching the student body, three built for narrower needs that see occasional use, and one, the Internship Expert, since upgraded from an internal agent to a standalone application now in internal prototype testing, demoable below under Live Applications. Several were built on a Microsoft Copilot Studio license the college already held and was not using. Live demos link to running applications; the remaining production Ensign agents are internal and described here rather than linked.
Helps mentors coach students on improving their LinkedIn profiles based on the recent Brew360 algorithm changes LinkedIn implemented. Built in Copilot Studio and reviewed for FERPA and data governance before release.
Assists student TAs in coaching and grading student teams in the Project-Based Work Experience course.
Reviews ESL student employee marketing content for grammar, clarity, and call-to-action quality before publication.
Helps career mentors interpret Career Explorer assessment results and guide students toward a major and career direction. Released college-wide and part of the required career exploration roadmap in ENS 101, making it the widest-reaching agent in the set.
Coaches students preparing for the Career Fair: refining a 30-second pitch and researching employers in advance.
Gives volunteer staff expert-level resume feedback grounded in current best practice and Ensign's resume template standards.
General-purpose job-search assistant built in collaboration with BYU-Idaho, deployed in the revised Career Workshop and at Global Education Centers.
Built for the revised Career Workshop. Generates a personalized coat of arms from a workbook activity on values, accomplishments, and talents.
Source-guided Ensign College program and course-planning support. Cloud-primary with automatic local-model fallback; holds no uploaded files or persistent chat history.
Open live demoSource-grounded Ensign internship-process and internship-related CPT guidance, with official links, work-authorization safeguards, and no persistent chat history. Prototype stage — in internal testing with the internship coordinator and career services team, not yet released to students.
Open live demoSocratic coaching model — surfaces gaps and asks questions rather than rewriting content for the student.
Open live demoDirect-rewrite companion tool for structured bullet-point optimization.
Open live demoStructured mock interview practice with FIT and STAR-method coaching.
Open live demoProof-of-concept environment — Qwen3.6-35B-A3B served through LM Studio, LiteLLM as an OpenAI- and Anthropic-compatible translation layer, and Tailscale for secure access — evaluating whether sensitive AI workloads can run on institutionally controlled infrastructure at no incremental licensing cost.
Every live demo above except the Academic Advisor runs on this infrastructure. The Internship Expert, Resume Coach, Resume Improver, and Interview Practice all perform inference locally on hardware the department already owns, with no per-seat licensing, no student data leaving controlled infrastructure, and no third-party model provider in the path. The Academic Advisor is cloud-primary with automatic local fallback, included as the deliberate contrast case.
Founded and facilitates a monthly cross-institution forum for career services and alumni leaders across BYU, BYU-Idaho, BYU-Hawaii, and Ensign College, exchanging best practices, tooling decisions, and curriculum.
Advisory board member for the alumni networking and mentoring platform used across Church Educational System institutions.
2018–2026. Board includes career services directors from every major university in Utah.